BharLo Privacy Policy

BharLo respects your privacy and is committed to protecting it through its compliance with its privacy policies. This policy describes:
  • the types of information that BharLo may collect from you when you access or use its applications and other online services (collectively, referred as "Services"); and
  • its practices for collecting, using, maintaining, protecting and disclosing that information.
This policy applies only to the information BharLo collects through its Services, in email, text and other electronic communications sent through or in connection with its Services.
This policy DOES NOT apply to information that you provide to, or that is collected by, any third-party, such as the vendors or the service providers.
1. Collection, Storage and Usage of Information you provide
  1. Certain information, such as your IP address, location, device information, and other details about you based on how you use the application, may be automatically stored by us. In order to understand, safeguard, and assist our users, we utilise this data for internal research on the demographics, interests, and behaviour of our users.
  2. We also collect and store personal information provided by you from time to time on the application. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:
  1. Enabling the provision of services at your request;
  2. Communicating account and product/service-related information as needed;
  3. Enabling you to receive high-quality customer care services;
  4. Complying with applicable laws, rules, and regulations; Undertaking necessary fraud and money laundering prevention checks and upholding the highest security standards;
  5. Receiving information and offers from us about goods and services, updates, promotions, and related, affiliated, or associated service providers and partners that we think you'd find interesting

Further, we utilise your contact information to send you notifications based on your previous behaviour, interests, and the tasks that have been assigned to you. Contact details may also be used by the company internally to focus its efforts on improving its products.

2. Information You Provide Us

Your account information: Your full name, email address, postal code, password and other information you may provide with your account, such as your gender, mobile phone number and website. Your profile picture that will be publicly displayed as part of your account profile.

Your preferences: Your preferences and settings such as time zone and language.

Your content: Information you provide through our Services, including your reviews, photographs, comments and other information in your account profile.

Your searches and other activities: The search terms you have looked up and results you selected.

Your browsing information: How long you used our Services and which features you used; the ads you clicked on.

Your communications: Communications between you and other users or merchants through our Services; your participation in a survey, poll, your request for certain features (e.g., newsletters, updates or other products); your communication with us about employment opportunities posted to the services.

We use the information you provide to us to enhance the functionality and improve the quality of our Services, and to personalize your experience while using our Services. We also use this information to display relevant advertising, provide support to you, communicate with you, and comply with our legal obligations.

3. Your Consent

&By accessing or using the Services or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information (including sensitive personal information) on the Services in accordance with this Privacy Policy. If you disclose to us any personal information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

You, while providing your personal information in relation to the Services or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending partners, CIC’s, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.

4. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures in accordance with the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules,2011(“ IT RSP Rules”) to safeguard and secure the information we collect online. We do not retain any information collected from you for any longer than is reasonably required by us for the purpose of our Services or such period as may be required by applicable laws in India. You are required to keep your information and all the other data you obtain on the BharLo App strictly confidential.

5. Precise Location Information

When you use one of our location-enabled services we may collect and process information about your mobile device's GPS location (including the latitude, longitude or altitude of your mobile device) and the time the location information is recorded to customize the Services with location-based information and features. At the time of registration with the BharLo app, Mobile device’s GPS location is mandatory and the same shall be saved and used as a ‘default location’ while using the app.

Some of these services require your personal data for the feature to work and we may associate location data with your device ID and other information we hold about you. We keep this data for no longer than is reasonably necessary for providing services to you. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer's instructions for further details

6. Third Party Link

You hereby acknowledge and agree that when You use the Platform, there may be certain links which may direct You to other websites or applications not operated/maintained by the Company or third-party advertising companies to serve advertisements when You visit our Platform. These companies or third-party platforms may use Your information (not including Your name, address, email address, or telephone number) about Your visits to this and other Platform in order to provide advertisements about services of interest to You. This Privacy Policy does not apply to information that You provide to, or that is collected by, any Other Site through the Platform, and any Other Site that You access or use in connection with the use of the Platform. The manner in which Your information is collected, received, stored, processed, disclosed, transferred, dealt with and handled by such Other Site(s) is governed by the terms and conditions and privacy policy of the respective Other Site(s). The Company urges You to acquaint yourself with the terms and conditions and privacy policy of every such Other Site(s)

The Company hereby expressly disclaims all liabilities with respect to the manner in which the Other Site(s) collects and/or uses Your information. On the Platform, there may be third parties who advertise their products and/or services. Such third parties may place or recognize a unique "cookie" on your browser and may use information about your visits to Our Platform in order to provide advertisements about goods and services of interest to you. We shall, in no event, be liable for any unauthorized or unlawful disclosures of your personal information or any other information made by advertisers, who are not subject to our control.

7. Data Retention

A user can close an account by visiting the profile settings page on our App. A user may request for deletion of its personal information by raising a request with the Grievance Officer. Notwithstanding the foregoing, we reserve the right to retain your personal information in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. We may retain information about you for the purposes authorized under this Privacy Policy unless prohibited by law. Thereafter, we will either delete your personal information or de-identify it so that it is anonymous and not attributed to your identity. We may archive information to prevent, investigate, or identify possible wrongdoing in connection with the Service or to comply with legal obligations. We may also continue to retain your data in anonymised form for analytical and research purposes.

8. Force Majeure

Without prejudice to any other provision herein, BharLo shall not be liable for any loss, damage or penalty as a result of any delay in or failure to deliver or otherwise perform hereunder due to any cause beyond BharLo control, including, without limitation, acts of the User or other Users, embargo or other governmental act, regulation or request affecting the conduct of BharLo’s business, fire, explosion, accident, theft, vandalism, riot, acts of war, strikes or other labour difficulties, lightning, flood, windstorm or other acts of God.